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IT Help Desk Technician

Primary Responsibilities:

  • Tier one employee technical support
    • Employee workstations PC and Mac
    • Conference room setups
    • Printers (care and feeding as well as troubleshooting)
  • Software troubleshooting (Including MS Office, Testing software, Adobe products)
  • Software license management
  • Respond to applicable monitoring system alerts as primary resource, communicate issues as appropriate internally
  • Maintain documentation
  • Provision employee devices
  • Account management
  • Assisting with onboarding new employees, employee moves

Experience:

  • At least 2 years of IT/helpdesk experience in a production environment
  • Windows 7/10 troubleshooting experience required
  • TCP/IP Network troubleshooting
  • A/V experience, including conference room setup, troubleshooting
  • Experience troubleshooting personal computing hardware
  • Experience configuring printers
  • Experience with VOIP/PBX Phone systems
  • Experience performing user management via LDAP or MS Active Directory

Competencies:

  • Professional attitude and demeanor
  • Self-directed learner and worker
  • Good written and verbal skills
  • Discipline and organization to handle multiple priorities simultaneously
  • Demonstrate personal ownership of assignments
  • Great team playing skills

Application Form