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Distance Learning, Online Cources, Student Support
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FAQs

Q: How do I get my online login information?
A :Once you are registered for an online course, you will be given contact information for our Distance Learning Department and a list of Orientation dates.

Q: What is the Distance Learning Orientation?
A :Orientations are held for you, the student, to be able to gain understanding of the online system and how to progress in your selected course.

Q: Are there any tutorials for me to take before I start my course?
A :Yes. There is an online Interactive Tutorial on URL: http://www.asa.edu/howtologin.asp  that will give you step-by-step login instructions.

Q: How do I communicate with my instructor and classmates?
A :Inside of your online course, your Instructor will provide all of the necessary contact information you will need to reach them.

Q: Can I use my preferred or private email?
A :No. Your ASA email is the primary contact point for Distance Learning and your online Instructor to reach you at any time throughout the semester.

Q: How do I submit my assignments and projects?
A :All of your assignments and projects can be uploaded inside your online course room.

Q: How do I take my exams?
A :All exams, including the midterm exam, are timed at three hours each and are online. The only time you have to be on campus while taking an online course would be for your final exam, which is also timed for three hours each course.

Q: How do I check on my grades?
A :Your grades are accessible through the Portal’s main page, http://portal.asa.edu/.

Q: Are resources available to online students to do research?
A :Online students have full access to all the resources available at the Learning Center.

Q: What kind of computer do I need?
A :A PC or MAC (not more than 3 years old) with a working internet connection.

Q: What if I do not have a computer?
A :You may use the computers in ASA’s labs or libraries for free; however, it is strongly recommended that you have your own computer before you take an online course.

Q: When would my online classes begin?
A :Online classes start when regular on-campus classes start, at the beginning of each semester.

Q: How many hours would I need to be online?
A :A general rule per week outside class for each unit of credit.  Based on this rule of thumb, a student taking a 3 credit hour course should expect to spend 6-9 hours each week of study time (includes assigned readings, research, projects, lab work, or other associated coursework as assigned by the Instructor).

Q: Do I have to be on the computer at any specific time?
A :No. You can log into your online course at your convenience. 

Q: How do I register?
A :You can register for online classes at the Registrar’s office prior to the beginning of each semester.

Q: How much time do we have to complete any assignments due?
A :The work for each week will open on Mondays and you have until the following Sunday at midnight to post your due assignments. You have a full seven days.

Q: Who do I contact if I cannot reach my Instructor?
A :If you are unable to get in contact with your online Instructor, you are to immediately contact the Distance Learning department at dl@asa.edu.

Q: What do I do if I forget my login information or have trouble logging into the system?
A :Come to the Distance Learning office located in the Willoughby building, room 310, and we will assist you or you can send an email to our Portal Administration department at portaladmin@asa.edu.

Types of Inquiries or IssuesDistance LearningInstructorPortal Administration
Login into Portal X  
Obtaining Access to CourseX  
Missed Quiz/Exam/Assignments
XX
Where/How to make postingsXX 

Distance Learning: dl@asa.edu

Instructor: See Your Course Syllabus

Portal Administration: portaladmin@asa.edu